Netgear Router Login Cant Continue After Entering Serial Number
Guided Assistance helps troubleshoot the issue you are having with your NETGEAR device by asking you questions.
This article provides troubleshooting steps if you can't access your router.
The easiest way to manage your router's settings and wireless network is the Nighthawk app. You can use the Nighthawk app to update your router's firmware or check the speed of your network. To download the app, visit nighthawkapp.com. To check if your product is supported, see Which products support the NETGEAR Nighthawk app?.
Use the following troubleshooting tips for help with accessing your NETGEAR router:
- Make sure you are connected to the router's WiFi network. The default WiFi settings are located on a label on the bottom or back panel of the router (highlighted yellow in the following example):
- Make sure that you are using the correct web address, user name, and password. For more information, see How do I log in to my NETGEAR home router?.
- Web address:www.routerlogin.net orwww.routerlogin.com
- The user name isadmin. The password is the one that you specified during setup. The user name and password are case-sensitive.
- If you forgot your admin password, you can recover it with the Password Recovery feature. For more information, see How do I recover my NETGEAR admin password?.
- If you see an error message when attempting to access routerlogin.com or routerlogin.net, visit the following links for instructions on how to clear your browser cache:
- Google Chrome: https://support.google.com/accounts/answer/32050
- Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
- Apple Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Internet Explorer: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
- Temporarily disable any pop-up blockers, firewalls, and ad-blocking software that you use.
- Enter your router's default IP address in your browser's address bar instead of routerlogin.com or routerlogin.net.
Note: First, try 192.168.1.1 or 192.168.0.1. If those IP addresses do not work, see one of the following topics:- How to Find Your Router's IP Address on Any Computer, Smartphone, or Tablet
- Finding your IP address without using the command prompt
- Try connecting to your router in a different way:
- If you're using WiFi, try using a wired Ethernet connection. You can also try different wireless connections. For example, if you are connected to the 2.4 GHz wireless band, connect to the 5 GHz band.
- Try using a different device (phone, tablet, laptop, desktop).
Note: If you are connected to multiple networks at the same time (wired, wireless, VPN, or a corporate connection), you might not be able to access your router's web interface. Disconnect from any additional Internet or VPN connections and only connect to your NETGEAR router.
- Power cycle your router, modem, and connected devices (including desktops, laptops, phones, tablets, game consoles).
For more information, see How do I power cycle my home network?.
- If none of the above steps resolve your router access issues, perform a factory reset of the router. For more information, see How do I perform a factory reset on my NETGEAR router?.
Note: After you perform a factory reset, any personalized router settings and configurations that you made are lost. Your router's admin user name, admin password, WiFi network name (SSID), WiFi password, and security settings return to factory settings.
Follow these steps after you perform a factory reset:
- After factory resetting your router, log in in to your router using the default user name and password.
- ClickADVANCED.
- Under Router Information, make sure that your router's IP Address is192.168.1.1 or192.168.0.1.
- After you regain access to your router, to prevent further login issues, make sure that your firmware is up to date:
- ClickADVANCED>Router Update> Check.
- If new firmware is available, clickYes to update the firmware.
For more information:
- How do I set up and install my NETGEAR router?
- Wireless Networking Setup And Issues
- How to Troubleshoot your NETGEAR Wireless Router Network
Last Updated:03/11/2022 | Article ID: 27199
Source: https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do
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